4.5/5
Very good
"The property and services offered were much better in reality than they appeared on the we..."
Overall Hotel rating
Recommended by:
13 guests out of 15
4.5/5
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The property and services offered were much better in reality than they appeared on the website.
We took the two-hour fast train from Florence to Venice, but due to problems, the train took six hours to get to Venice. It was cold and pouring rain when we arrived for our first view of Venice. We were very discouraged. But then we arrived at your hotel. All the staff we encountered were wonderful, friendly, caring and courteous. Together with your accommodations, they turned our Venice visit into one of the highlights of our trip to Italy. Please thank your staff on our behalf.
Il était annoncé un personnel parlant Français or nous n'en n'avons rencontré que très peu, rendant les échanges très difficiles.
Le personnel de l'accueil est froid, peu chaleureux et se permet des commentaires en Italien pensant que nous ne les comprendrions pas.
Ce n'est pas parce que nous souhaitons nous exprimer en Français que nous nous ne comprenons aucun mot d'Italien !
On est très loin du standard des 5 étoiles Français.
Ces commentaires seront reportés sur Tripadvisor (Lord of Blackwwod)
We couldn't have asked for more. From the moment we arrived to the time we left we were treated so well. One of the best hotels I've ever stayed in. Many thanks
staff was helpful but only if you sought them out. nothing was ever offered,you always had to ask.
Thought the dinner in the main restaurant was overpriced. Would not recommend it to anyone at the prices they charge. Food was good but not that good.
Fabulous hotel and staff! Would love to return to the Bauer Hotel and Venice.
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